The policy described below applies to products purchased directly from simpurelife.com. Please keep your original proof of purchase, receipt, or sales order to exercise these policies.
Refund and exchange policies
SimPure guarantees that conform to the following conditions, refund and exchange can be requested within 30 days (the actual date may vary according to local laws and regulations) of the purchasing date (subject to the actual date the product was received).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@simpurelife.com
1. What is covered by these refund and exchange policies?
a. Manufacturing defects;
b. Product has been damaged in transit, which was found when being unpacked and checked in the presence of the couriers;
c. The actual products are not matched with the original descriptions;
2. What is not covered by these refund and exchange policies?
a. The damage sustained in transit of the product is not immediately reported ;
b. The request for refund or exchange is made after 7 working days (the actual date may vary according to local laws and regulations) of purchasing day;
c. All original accessories are incomplete in the product for refund or exchange, attachments, accessories, specification, and packaging, or appearance damage caused by human cause.
d. Legal proof of purchase, receipt or sales order is unable to provide, or has been forged or tampered with;
e. No quality issues in themselves were found after the examination from Simpurelife Technical Support;
f. Crash or burn caused by non-manufacturing defects, or any damage caused by unauthorized modification, entry of foreign matters ( water, oil, sand, etc.), improper installation or operation;
g. Labels, Serial Numbers, waterproof tags, false proof marks, etc. were tampered with or altered;
h. Failure and damage caused by force majeure, including fire, flood, earthquake, and lightning strikes.
3. The refund and exchange policies need to be known:
a. For exchanges, only the defective parts will be replaced;
b. Please contact service@simpurelife.com for more details about the refund and exchange process.
Returns (if applicable)
We accept product returns, and customers have the right to request a return within 30 days of receiving their order.
To qualify for a return:
- The item must be unused and in the same condition as when it was received.
- It must also be in its original packaging.
To process your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer. Instead, we will provide the address of the nearest warehouse based on the information you share with us.
Notes
If the return is initiated by the consumer, the consumer will be responsible for the return shipping costs. The specific fee will depend on the shipping carrier selected by the consumer.
If the return is due to our error (e.g., the product is damaged or incorrect), the consumer will not be required to pay for return shipping.
There is no restocking fee for product returns.
To start a return, you can contact us at service@simpurelife.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at service@simpurelife.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact our customer service - service@simpurelife.com to get the return address.
