MS18 Air Purifier Original Air Purifier Filter Replacement

Shipping Information:

• We currently offer shipping to the United States and Canada.
• Certain outdoor and air purifier products are also available for shipping to Germany, France, Italy, and Spain.

Shipping Fees:

• Free Shipping: Available for all orders within the United States.
• Shipping Fees: Apply to orders shipped to Canada, Germany, Italy, France, and Spain, based on product weight and size.

Remote Area Shipping:

• Some remote U.S. locations (including PR, AK, HI, GU, AA, AE, and AP) may not qualify for free shipping. In such cases, a remote area fee will apply, depending on the product's weight and size.

Shipping Date:

Notes:

• Product handling time is 1-2 business days.
  
• If you require a Commercial Invoice. Kindly contact us at service@simpurelife.com

This policy applies only to purchases made directly from simpurelife.com. Please retain your original proof of purchase, receipt, or sales order to request a return.

Order Cancellation Policy

Need to cancel your order?
Please contact our customer service team to check the shipping status before proceeding:

• Email: service@simpurelife.com

• Phone: 1-866-528-4572 (7AM-7PM PDT)

If Your Order Has Not Shipped Yet

You can cancel your order at no cost. No cancellation fees will apply.

If Your Order Has Already Shipped

• You can refuse the delivery when it arrives — no fees will be charged.
• If you’ve already received the package, please refer to our 30-Day Return Policy below. Return shipping costs will apply.

30-Day Risk-Free Return Policy

You are eligible to return any item(s) within 30 days of receipt.

Requirements:

• Items must be unused and returned in their original condition with original packaging.

• Customers are responsible for return shipping costs unless the return is due to a product quality issue.

• No restocking fees will be charged.

Please Note:

• This policy is only valid for purchases made at simpurelife.com.

• Bulk orders (10+ units) are non-refundable.

How to Initiate a Return

• Submit a return request via our customer service email: service@simpurelife.com with your order number and purchase email.

• Once approved, we will provide the return address.

• Returned items must include all original packaging and accessories; missing components may affect the refund.

Return Shipping Costs

• Quality-related returns: SimPure covers the return shipping cost.

• Non-quality-related returns: The buyer is responsible for return shipping costs.

• Unauthorized returns: Any returns made outside the approved warranty process may incur additional costs.

• Returns that do not meet the above criteria may be rejected.

Refund Processing

• Refunds will be issued within 3-7 business days after the returned item is received and inspected.

• Once processed, the refund will be credited to your original payment method.

• Please allow additional time for your bank or credit card provider to complete the transaction.

For any questions, feel free to contact our customer support team